Major Account Program

At altodigital we understand that as human beings we sometimes make mistakes, so it becomes important that we embrace new technologies that can compensate for the occasional human error. So that we can achieve this and become more proactive and efficient, we have created a differentiator between our competitors, which helps encourage new or even repeat business.

"altodigital Major Account Alerts"

How does this work?

Every time a Major Account books a service call, our in-house Service Management Platform will book the service call.  An email is automatically sent to the alto representative assigned to your account informing them of the severity of the call, contact names, dates and time etc.

Should the representative be away from the office, an SMS message is automatically sent to his or her phone, stating the details outlined in the automatic email.

How does this benefit you?

The sales representative assigned to your account, will get your call alerted to his email or mobile and can escalate the call on your behalf, so that you get the service that you require.

The benefits to you are:

  • Quicker response time to faults
  • Escalated machines with high call counts
  • Efficient communication with your alto representative

At altodigital we are committed to customer care and from time to time, we may write to you at random to ask you to complete a customer survey about the service you have just received, your feedback is very important to the success of our business relationship as it tells us how you rate our service.

We've got you covered!

For advice, prices or support simply call:

770-753-0096 or e-mail customerservice@altodigitalinc.com